About Our Center

What is an ambulatory surgery center (ASC)? An ambulatory surgery center is a specialty center that serves only those patients who require elective surgery that does not require more than a 23 hour stay. The staff at OLSC are all professionals who specialize in the care and treatment of patients undergoing out-patient surgery. We are required to meet the same regulations and strict standards of care as the hospital.

Otay Lakes Surgery Center is owned by a group of local Physicians who are committed to excellence of care. It is important to the owners and staff that your experience at our center is a positive one.
We are here to answer your questions. If you would like a
tour of our facility please call for an appointment.

Mission Statement

At Otay Lakes Surgery Center we are committed to improving the quality of life for our patients, staff, and surgeons.

Quality of life to our patients means providing a cutting edge environment by providing access to the best minimally invasive technology and the best customer care. These factors combined provide a better quality of life by returning our patients to activities they enjoy and / or need to do on a daily basis.

Quality of life to our staff means providing an environment that they enjoy, and empowering them to make a difference. We want our staff to be proud of "our" center.

Quality of life for our surgeons means providing them the most work-efficient Surgery Center and the best service available to them and their patients. The surgeon's input is valued and therefore the best equipment and technology is available which allows them to provide the best outcomes for their patients.

Values:

• We believe in "Quality of Life" for our customers, patients, staff and surgeons
• We believe in "Wowing" our customers;, patients, staff and surgeons
• We believe in being passionate for improvement and being the best in our industry
• We believe in hard work and balance

Goals:

• Technology - Pursue and offer the best and most current state-of-the-art technology for Surgery and Center operations
• Communication - Become better listeners and communicators to assure our values are achieved.
• Reputation - Continually pursue means so that patients, staff and surgeons say, "I want to have my surgery at OLSC, or a I want to work at OLSC".

Employee Basics:

• Each day my attitude and performance reflect the very best of myself.
• I respect the privacy, dignity and confidentiality of patients, physicians and staff members.
• I greet customers immediately and give them my undivided attention.
• I address concerns promptly and directly with the appropriate team member
• I am committed to clear communication that includes active listening.
• I always talk positively about our customers.
• I assist and encourage our team to provide exceptional service.
• Problems are opportunities. I have a positive approach to problem solving.
• I remain current and competent in my profession.
• I am flexible to change based upon mutual respect for the center and myself.